Privacy Policy

The organisation responsible for your personal information is Glass Tailors Ltd , trading as Made to Measure Glass UK .

Registered business contact details: Unit K, Braintree Industrial Estate, Braintree Road, South Ruislip, Middlesex, HA4 0EJ.

Email: info@madetomeasureglass.co.uk
Telephone: 020 3332 2004
Website: madetomeasureglass.co.uk

The information we collect depends on how you interact with Made to Measure Glass UK. This may include:

• your name and contact details;
• email address and telephone or mobile number;
• account and registration information where you create an online account;
• information supplied when requesting a quotation, placing an order or contacting customer support;
• order, payment and delivery information needed to process a purchase;
• information contained in correspondence with us;
• website usage information, including IP address, pages requested, referring pages, browser information and dates and times of access; and
• cookie and similar technology information, where applicable and according to your cookie choices.

We only ask for information that is relevant to the purpose for which it is collected.

We may collect personal information directly from you when you browse our website, create or use an account, submit an enquiry, request a quotation, place an order, contact us by email or telephone, or otherwise provide information to us.

Some information is collected automatically when you use our website, such as technical and usage information. This can include your IP address, browser type, pages visited, referring pages and the date and time of access.

Where information is obtained from another source, we aim to provide the relevant privacy information within the timeframe required by applicable data protection law.

We may use personal information for purposes including:

• responding to enquiries and quotation requests;
• creating and administering customer accounts;
• processing and fulfilling orders for made-to-measure glass, mirrors and related products;
• arranging payment, delivery and other services needed to complete an order;
• providing customer service and after-sales support;
• maintaining and improving our website, products and services;
• understanding website usage and analysing performance and marketing activity;
• protecting our website, business and customers against fraud, misuse and security issues;
• keeping appropriate business, accounting and transaction records;
• responding to complaints, disputes or legal claims; and
• meeting legal, regulatory or other lawful obligations.

Where UK data protection law requires a lawful basis, the basis we rely on depends on the purpose and circumstances of the processing. This may include:

• Contract: where processing is necessary to provide a quotation, supply products, process an order or otherwise perform a contract with you.
• Legal obligation: where we need to keep records or use information to comply with a legal or regulatory requirement.
• Legitimate interests: where processing is reasonably necessary for our business, such as operating and improving our website, preventing misuse, managing customer relationships or protecting our business, provided those interests are not overridden by your rights.
• Consent: where consent is the appropriate legal basis, such as for certain non-essential cookies or marketing activities where consent is required.

Where we rely on consent, you can withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

When you buy a product or request a service, we use the information necessary to manage the transaction. This can include your name, contact details, delivery information, order details and payment-related information.

We may use your telephone number or email address to contact you about an order, quotation, payment, delivery, product issue or after-sales enquiry. Information may also need to be provided to relevant service providers, such as payment processors or delivery partners, where necessary to fulfil the transaction.

We do not share personal information indiscriminately. Where sharing is necessary and lawful, recipients may include categories such as:

• payment and payment-processing providers;
• couriers, carriers and delivery partners;
• website hosting, technical support and other IT service providers;
• analytics and website performance providers;
• professional advisers where appropriate;
• law enforcement, regulators, courts or other authorities where disclosure is required or permitted by law; and
• other service providers where they need information to perform a specific service for us or for you.

Where third parties process information on our behalf, we expect them to handle it only for the relevant purpose and in accordance with applicable data protection requirements.

We may use third-party services to help operate the website, understand website traffic, process payments, provide services to customers or measure the effectiveness of marketing.

Depending on the services active on the website, these providers may receive technical, usage or transaction information needed for the service they provide. We aim to configure third-party services in a way that is consistent with applicable privacy and cookie requirements.

Third-party websites and services have their own privacy policies. When you leave madetomeasureglass.co.uk or interact directly with another provider, you should review that provider's privacy information.

Cookies are small files or similar technologies used by websites to remember information, support functionality and understand how visitors use a website.

Cookies can include categories such as:

• Strictly necessary cookies required for core website functions;
• Performance or analytics cookies used to understand website usage and performance;
• Functionality cookies used to remember preferences or improve features; and
• Advertising or targeting cookies that may be used, where applicable, to support relevant advertising or measurement.

Non-essential cookies should only be used where the required consent has been obtained. Your browser and any cookie-preference tools provided on the website may allow you to control or withdraw certain cookie choices.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business and financial records, resolve disputes, enforce agreements and comply with legal obligations.

The retention period depends on the type of information and why we need it. Some records may therefore be retained for longer than others. Information that is no longer required will be securely deleted or otherwise disposed of, subject to any lawful retention requirement.

Where appropriate, information that no longer needs to identify you may be retained in an anonymised or aggregated form for reporting or analysis.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take reasonable steps to protect your own devices and account credentials, including using strong passwords and avoiding sharing login details.

Where we use third-party websites or services, their own security and privacy practices may also apply.

Some technology, payment, analytics or other service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

This can include relying on an adequacy decision or using another lawful transfer mechanism and appropriate safeguards where required.

Depending on the circumstances and the applicable law, you may have rights relating to your personal information, including:

• the right to ask for access to personal information we hold about you;
• the right to ask for inaccurate or incomplete information to be corrected;
• the right to ask for personal information to be erased in certain circumstances;
• the right to ask for processing to be restricted in certain circumstances;
• the right to object to certain processing, including some processing based on legitimate interests;
• the right to data portability in circumstances where it applies; and
• the right to withdraw consent where consent is the lawful basis for processing.

These rights are subject to legal conditions and exemptions, so they do not apply in every situation.

To ask a question about this privacy policy or exercise a relevant data protection right, contact us using the details below. We may need to verify your identity before releasing or changing personal information.

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) , the UK's independent data protection regulator, if you believe your information has been handled unlawfully or your privacy rights have not been respected.

Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly seek to collect children's personal information unnecessarily.

If you believe that a child has provided personal information to us and it should not have been collected, please contact us so that we can review the situation.

Our website may contain links to websites or services operated by other organisations. Clicking an external link takes you outside our website, and the privacy policy of the other organisation will apply to information you provide there.

We recommend checking the privacy information of any third-party website before providing personal information to it.

We may update this privacy policy when our website, services, information practices or legal requirements change. The latest version will be published on this page with an updated review or effective date where appropriate.

If we introduce a new use of personal information that requires additional privacy information, we will aim to explain that use before the relevant processing begins, as required by applicable law.

If you have a question about how we use personal information, wish to make a privacy request, or want to raise a concern, please contact us:

Glass Tailors Ltd trading as Made to Measure Glass UK
Unit K, Braintree Industrial Estate, Braintree Road
South Ruislip, Middlesex, HA4 0EJ
Email: info@madetomeasureglass.co.uk
Telephone: 020 3332 2004

Please include enough information for us to understand your request and, where relevant, the email address or account details associated with your interaction with us.